FedEx Express Expands ‘Priority Alert’ Services; Adds More Than 70 International Markets

Press Release: FedEx Express – Mon, Oct 1, 2012 8:00 AM EDT MEMPHIS, Tenn.--(BUSINESS WIRE)-- FedEx is offering added connections and peace of mind for global customers who require the highest level of reliable monitoring for their time and temperature-sensitive shipments. FedEx Express, a subsidiary of FedEx Corp. (FDX) is rolling out a broad expansion of its ‘Priority Alert’ and ‘Priority Alert Plus’ inbound and outbound services—introducing them to more than 70 countries that span the globe via www.fedex.com/peaceofmind. These contract-only services, which had been exclusive to the United States, will also be offered domestically within Mexico, the United Arab Emirates, Switzerland, India and Canada. Wrapped with a bright pink tape, FedEx Priority AlertTM packages stand out from the rest, signaling their priority status when it comes to loading and unloading. Because FedEx Priority Alert customers ship critical materials for the financial, aerospace, electronics, manufacturing and healthcare industries, they need to know their packages are well monitored when minutes matter most. This is why the service also offers 24/7 support from a team of dedicated global service analysts. These specially-trained analysts provide an added level of proactive monitoring and notification of the status of a shipment, whether it’s moving through the United States or internationally. FedEx Priority Alert PlusTM goes one step further—proactive recovery. Designed primarily for the unique needs of the healthcare industry, Priority Alert Plus includes added services to preserve critical shipments, such as dry ice replenishment, gel pack reconditioning and access to cold storage to help keep potentially life-saving shipments safe, and to protect the integrity of the contents from start to finish. “While speed and reliability are key requirements for today’s global supply chains, providing end-to-end visibility with 24/7 monitoring and recovery measures meets another vital requirement—agility,” said Carl Asmus, vice president of Market Development for FedEx. “With the global expansion of our Priority Alert services we can improve customer service by offering priority boarding and monitoring services for their critical international shipments.” The global expansion of these monitoring services also highlights the company’s commitment to strategic international growth designed to make the global marketplace more accessible to our customers.